Refunds/Cancellations
If you have any problems with your order or are unsatisfied in any way you must notify us within 24 hours of delivery and return it with tracking information within 5 days of delivery for a replacement or full refund less Actual Shipping and handling cost and 15% restocking fee . We will attend to any matter and work together with you to resolve it. Packages must be sent back global express with tracking number for us or returns will not be accepted.
In order to process and receive a refund or exchange you must:
• Contact us before you ship any returned merchandise to get instructions for your return.
• Return your merchandise within 5 days of receipt at your expense.
• You must provide us with a tracking number so we can track online the returned merchandise.
• We will issue a refund in the same manner that the payment was received after we inspect the product and receive it back in original condition unused with all tags and packaging .
• Used or damages merchandise will be returned to you without further claims.
If a customer chooses to cancel the order before it is shipped he/she will recieve a credit for the total less 10% cancellation charge. Orders CANNOT be canceled if they have been shipped.
